We Are Hullaballoon,Suppliers of Balloons Since 2007 in Hull & East Yorkshire...A Local Family Company...Always Happy to Help! Order By Visiting Our Shops, By Telephone & Online *All Major Credit Cards Accepted!
Helium Balloons outdoors — NO!! To get best use out of Helium bouquets/clusters, Helium arches, Helium centerpieces we strongly recommend that you use them for INDOOR ONLY. Unfortunately their behavior and movement are very unpredictable and they are likely to flop around in the wind, lose their form or pop, pop, pop!
Outdoor Decor –We use only the highest quality products and techniques to build your décor. However, due to the general nature of balloons, we CANNOT guarantee that your balloons will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. It is clearly understood that there will be no refunds or discounts for loss, breakage since we have no control over wind, rain, sun, temperature, or any other facet of weather.
Payment Policy – All decor jobs booked more than 2 weeks in advance will have the option to make a nonrefundable 50% deposit OR full amount due. If the job is booked less than 2 weeks in advance the full amount is due.
Cancellation Policy – Client maintains the right to cancel at any time, however the deposit is nonrefundable due to us having to purchase supplies and turn down other work to decorate your event. If an event is cancelled the following fees applies: 50% Cancellation Fee for orders cancelled MORE than 3 days in advance of event date, OR 100% cancellation fee for orders cancelled LESS than 3 days in advance of event date.
Onsite Changes— Our mission is to make you and our balloons look great. If we are unable to complete the decor design as planned due to unforeseeable circumstances we reserve the right to make changes.
Decor Equipment – All re-usable equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of Hullaballoon and must remain onsite for pickup at a specified time and date. Client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that our equipment is damaged, misplaced, or stolen, Client agrees to be billed for the repair or replacement cost of the item(s). Depending on the decor, we may be able to build decor items onto temporary equipment that can be purchased during the booking process.